Company ID: KvK - 91245877
Last Updated: November 2024
At Sibonei, we are committed to providing our customers with high-quality products and excellent service. However we understand that there may be instances where you need to return a product. To ensure a smooth and hassle-free return process, please read and adhere to our return policy below.
To be eligible for a return, your item must be in its original packaging and remain unopened, unused, and in its original condition. Please contact us by email within 14 days of your purchase date to initiate a return. We cover the cost of return shipping if you contact us within this 14-day period. Once we receive and inspect your returned item to confirm it meets the criteria, we will process your refund within 5 working days, crediting the amount back to your original payment method.
In the event that you receive a damaged or defective product, please contact us on info@sibonei.com immediately. We will provide further instructions on how to proceed.If you have any questions or concerns regarding our return policy or your specific return, please do not hesitate to reach out to us at info@sibonei.com. We are here to assist you and ensure your satisfaction. Sibonei is dedicated to making your shopping experience enjoyable and convenient. Thank you for choosing our products, and we appreciate your understanding and cooperation with our return policy.
